How You May be Hurting Your Business

by Danielle Andrews Sunkel

Okay people, I’m going to be blunt here…

Those in the wedding industry face a lot of challenges.  Our clients can be fickle, our competitors jealous and trends change as quickly as the seasons, but sometimes the biggest challenge to your business, is you.

Ways you may be hurting your business:

superplannerEgo
The wedding industry is a creative business, people’s egos can often get in the way of their success.  One thing I’ve noticed though, the more a person brags or acts like they have an ego, the less successful they actually are.  I like the saying, “The larger a person’s head, the easier it is to fill their shoes.”  When people are confident in their work and in themselves, they don’t need to brag or to have an ego.  Its the people who feel they need to prove themselves that are the most insecure and anyone who has tasted success knows this to be true.  So the next time you start bragging, remember the only one you are fooling, is yourself.

 
Saying “I’m too busy!” 
Posting about how busy you are, how many emails you have or how you have absolutely no time for anything on your Facebook or Twitter feeds, hurts you in a number of ways.

  1. People think you are bragging (because you are).
  2. People think you are lying.
  3. It makes you seem overwhelmed and that you can’t handle your work.  Other vendors will stop referring you for fear you won’t provide proper customer service.
  4. It makes potential clients think you won’t have time for them.
  5. It makes you seem out of touch with just how busy the rest of the world is.

So the long and short of it is, you think you are making yourself seem successful, but really, you are making yourself look bad.  Really bad. If you have more work than you can manage, hire an employee, learn to say no or simplify the way you do business. Otherwise you aren’t that successful, you have a time management problem, just sayin’.

Here are some tips about learning to say no and managing your time.

gossiping2Gossiping
This is something we have addressed time and again.  Quit bashing your peers, it just makes you look envious.  Time you spend talking about others, is time you should be spending on your clients or on your business.  Don’t you remember how busy you are??

Not Networking
It is impossible to survive in the Wedding Industry while living in a bubble.  You need to get out to industry events and meet other industry people.  You will be amazed at how many connections you can make, new ideas and trends you will get to hear about and experience and how many people will send you business from these networking opportunities.  Click for Tips about how to network.

Thinking Your Education is Finished
The Wedding Industry changes daily.  There are always new ideas, new players and news ways of doing business.  If you do not keep up with the industry through event and wedding conferences, wedding education, social media, print publications, Blogs, industry events, etc., the industry could pass you by.

Being Complacent
Never get comfortable. How many versions of iPads and iPhones have been released in the last two years?  BlackBerry didn’t update themselves and  they lost their market.  BlockBuster refused to digitize until it was too late and they went bankrupt.  You need to constantly be updating your website, Blog, Social Media, and Marketing to stay relevant.

Forgetting Your Brand or Not Having One
Your clients need to know who you are and that needs to stay consistent.  From your website, to your Social Media, to your marketing, to your customer service, to your office, to how you dress.  You need to be showing the world the same image everywhere.

discountUndercutting, Offering Sales, or a Group-pricing Discount
If you do not value the service you provide, why would anyone else?  If Hermes decided to sell their un-sold Kelly bags on eBay for $150, would you still hold them in the same esteem?  Then why are you offering a Groupon for a $2500 service for $400?  Why would or should anyone pay you full price again?  You are telling people that you feel you usually charge too much, you don’t have confidence in your abilities, or you are going to offer shoddy service to those who pay less.

When you discount and undervalue your services you not only hurt your business, you hurt the industry as a whole.

Giving it Away for Free
Sponsoring your service or product at an industry event is a great way to advertise to those in the events industry, but its costing you money.  It may be your service or product but it is still costing you money in time, material, labour, etc.  Likewise with giving advise or consulting with friends.  You get paid for your ideas and suggestions and they need to respect that.  Sponsor one time or give one piece of advice and then expect payment the next time.

Not Minding Your Finances
You can be the best wedding vendor in the world and have clients coming out your ears, but if you don’t manage your finances and pay your taxes, you could be up the river, fast.  I’m going to do a Blog post on just this topic, but I wanted to mention it here.  make sure you are watching your income, your expenses and recording everything.  Set aside funds for income taxes, or set yourself up as an employee and submit your tax remittance each month.

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The Value of Working With a Professional

by Danielle Andrews Sunkel

Photo by BarryCardoso.com

Today I got to thinking about the value of working with a professional. No matter what endeavour you are undertaking it always benefits you to work with someone who is an expert.  An accountant can help you find tax write-offs you didn’t know existed, a real estate agent will save you from costly mistakes, a hair stylist will make your by-the-bottle hair colour look natural and a wedding planner will save you time, stress and money.

I have been going to the gym daily for the past four months.  I’ve lost about 35 pounds, so I figured I was doing pretty well on my own, but I knew I could be doing better.  Today, I brought a personal trainer with me and she worked me out on the same machines I’ve been working on.  Holy heck! The tweaks she showed me made such a huge difference in working my muscles, and cut down my gym time by half an hour!  My arms are still shaking as I write this!  Paula told me that doing the routine she gave me, the extra weight should whittle away.  (She’ll be making a new routine for me each month.)

So as I massaged my shoulders, I started thinking, this is just like wedding planning.  Sure, anyone can plan a wedding on their own and do fine, but once they work with a wedding planner they see just how much time and money they can save and they end up with a much better wedding.  So just like I am getting a more efficient workout with faster results thanks to my personal trainer; with a professional, certified wedding planner, you get way more “bang for your buck.”   Your professional will save you from costly mistakes, keep you organized, pair you with the best vendors for your style, theme and budget, handle any emergencies big or small and introduce you to the latest and greatest elements in weddings.

It’s like I always tell WPIC students, if you are not a professional DJ, Florist, Cake Baker or Designer, hire someone who is!  And if you don’t have a certified wedding planner working with you, get one ;)

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WPIC’s 2012 Year in Review

A message from Tracey Manailescu and Danielle Andrews Sunkel, Co-Founders of WPIC Inc.

Tracey Manailescu and Danielle Andrews Sunkel co-founders of WPIC, The Wedding Planners Institute of Canada

Tracey Manailescu and Danielle Andrews Sunkel, Co-founders of WPIC Inc.

Each time we write the WPIC Year in Review, we are amazed at just how much happened in one year!  We have met so many new friends and business colleagues, we have seen so many new places and had so many cool experiences.

This year epitimized the philosophy of Yin and Yang, the good with the bad.  Average wedding costs decreased slightly and most of us in the Wedding Industry were affected.  On the flip-side, wedding planners were viewed as a necessity more than ever before!  Another exciting shift in weddings, thanks to sites like Pinterest, is that couples are more interested in personalizing their wedding.  Couples are open to adding special touches that wedding planners have always craved.

More than ever people are trying to imitate what WPIC does and has been doing for 10 years, but our unofficial slogan still holds true: “Often imitated, never duplicated.”  We are now on our 12th revision of the WPIC text book.  It is bigger and better than ever.  Our after-class support leads the industry in that we provide unbelievable continuing education opportunities to our members, for FREE.  We invest tens of thousands of dollars every year to advertise WPIC Certified Wedding Planners, maintain our free member alumni boards and provide support to our past students, again at no cost to them.  Our dedication to helping our past students succeed has never waivered and we have witnessed unbelievable success from our past students.  This year past students have received several awards, much media attention and best of all, great success.

Photo by Adventure Photos. WPIC’s Monica Hill was one of the alumni who took the opportunity to attend the Mexico Romantico Destination Wedding Event. (Click the photo to read about it)

In order to provide the best to our students and alumni, this year we have:

  • completely overhauled and upgraded the Member Forums
  • updated the WPIC text book to be the most modern possible and provided all updates to all our past students
  • added a Regional Representative program so that local WPICAlumni can get together and continue their knowledge and have an opportunity to network with each other
  • added an instructor based in Barbados to help service the southern Caribbean islands
  • gotten WPIC in multiple media outlets
  • added to our international recognition through speaking at several international wedding conferences
  • created several strategic alliances and partnerships with large companies

In the New Year we will:

  • continue to support our alumni with education and opportunities for business growth
  • completely overhaul the Destination Wedding Coordinator course
  • focus on accessibility and support for International students
  • continue our fabulous partnerships which provide unbelievable opportunities for our alumni
  • work smarter, not harder

Cool Things Danielle & Tracey have done this year on behalf of WPIC

We have gotten a lot of cool and amazing opportunities over the years from sleeping in Medieval Castles in Ireland, to visiting magic towns in Mexico.  No one understands just how hard we have to work, but no one benefits from their labour quite like we do either.

Photo by Italianweddingphotojournalist.com

Photo by Cinderella Images

By far the coolest and most memorable events this year were producing not one, but two photos shoots in Rome, Italy and being invited to attend the Grand Opening of the Hard Rock Hotel Cancun where we saw Flo. Rida and the Goo Goo Dolls perform live and met stars like Wilmer Valderrama!

Danielle Andrews Sunkel with Wilmer Valderrama at the Hard Rock Cancun Grand Opening VIP Party

2012 Speaking Engagements

Tracey Manailescu and Danielle Andrews Sunkel of WPIC, speakers at Wedding MBA

This year we spoke at several international wedding conferences, conventions and symposiums including: Abaco Wedding Professionals Conference in the Bahamas, Bringing the Fabulous in Barbados, Wedding MBA in Las Vegas, Love Mexico in the Riviera Maya, and Latino Americano Congresso de Bodas de Destino in Cancun.  Our seminars focussed on Practices of Successful Wedding Professionals, Destination Wedding Professionals, and the intricacies of Destination Wedding Planning.  On a local level we spoke at several colleges to students considering a career in the event industry.

Travel

WPIC’s Danielle Andrews Sunkel and Kim Choy at the ISES party in Dallas

This year we travelled to many places in order to strengthen WPIC’s international reputation.  We travelled to: New York for the Wedding Party and Kleindfeld’s Wedding Fashion Show; Tianguis Turistica in Puerto Vallarta, MexicoAbaco, BahamasBarbados; BizBash in Fort Lauderdale, Florida; Rome, Italy; Dallas, Texas; Las Vegas, Nevada; Punta Cana, Dominican Republic; Cancun, Mexico; ICOMEX in Mexico City, Mexico; Durango, Mexico; Hildago, Mexico; and Riviera Maya, Mexico.

International Seminars

With the Hard Rock Punta Cana wedding team, showing off their “WPIC Certified” lapel pins.

We trained and certified the Abaco Bahamas Wedding Professionals, the Barbados Hotel and Tourism Association, the Hard Rock Hotels Wedding Teams in the Dominican Republic & Mexico and the Palace Resorts Wedding Team in Mexico.  Students travelled from Mexico, Berlin, France, and Norway.

In 2013 we are looking forward to growing WPIC even more, providing countless opportunities to alumni who are willing to constantly better themselves, supporting them in making couples’ dreams come true, creating enduring working relationships and seeing even more of our big, beautiful world.

We wish you nothing but success!

Danielle & Tracey

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WPIC Certifies Hard Rock Mexico Wedding Department

by Danielle Andrews Sunkel

We’d like to welcome the newest members of the Hard Rock Wedding Team to be WPIC Certified!

Hard Rock Wedding Team members from Puerto Vallarta, Cancun, Aventura and Punta Cana

In October, Tracey and I travelled to the Hard Rock Cancun to WPIC-train the remaining members of the wedding team who are not WPIC certified (many of the team were certified when they were apart of the Palace Resorts team.)  As you may have read, we were in the Dominican Republic in September at the Hard Rock Punta Cana to certify the on-site team.

We are so proud to call the Hard Rock All Inclusive Wedding Team ”WPIC Alumni”, they are all absolutely fantastic, creative, customer-oriented individuals.

The Hard Rock All Inclusive Collection is home to the Colin Cowie Wedding Collection.  Destination Wedding couples can choose from Hard Rock’s free customizable wedding or one of 8 Colin Cowie designed weddings!  Here are a few of the ceremony set-ups:

Colin Cowie Collection “Rocker Chic”

Colin Cowie Wedding Collection “Seaglass”

Gorgeous, aren’t they?  To see the whole collection, visit the Hard Rock All Inclusive Collection website.

 

 

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Are You REALLY in the Wedding Business?

by Danielle Andrews Sunkel

We just received an email from someone asking us to promote their Wedding Coaching business to the members of WPICAlumni, our association of 4000 Certified Wedding Planners.

This email came from the person’s personal gmail account, with no links to a website, and no proof of the credentials they were claiming whatsoever.  They truly expected we would pass along their email to our network of certified, trained wedding planners, so they could make money off them.  We kindly informed this individual that we would not be passing along their information since they did not even believe in themselves enough to have a website or even a business email address.

Is this what you are doing with your own business?  Are you representing yourself in a professional manner or are you just hoping someone will give you a chance?

If you do not have the bare minimum of:

  • a professional website,
  • a dedicated domain name,
  • a registered business and professional business cards,

you are not in business.

Now if you do have the bare minimum of the above, you are not finished.  Real professionals realize they need to work their business. Every. Single. Day.

They have:

  • A business Facebook page and a Twitter account (and they work them).
  • Photos of weddings they have worked on.
  • They seek out media opportunities.
  • They advertise their businesses online, at bridal shows and in wedding magazines.
  • They network with other wedding professionals.
  • They constantly consume industry-related media and materials.
  • They never stop learning and attend industry conferences.

You know what else they have?  Clients.

So, are you REALLY in business?

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WPIC Barrie and Muskoka Wedding Planners Learn at Liberty North

by Holly Carney, WPICC, owner of Holly Matrimony Weddings and WPIC Barrie/Muskoka Regional Representative

The next time these ladies work with you on your wedding they can now tie ties! Being a wedding planner requires us to learn lots of skills we may not personally need but professionally they are an asset! Like how to tie a tie!

I had an amazing night this week! As The Wedding Planners Institute of Canada Regional Representative for the Barrie-Muskoka area it is my mission to get certified wedding planners together on a regular basis to help raise the standards in the wedding industry. A wedding professional should always be updating or learning new skills. This months get together was information packed!

So hard to pick one element of this buffet to show. Those tortilla chips on the left were incredible. If tortilla chips can be ‘incredible’ imagine the rest of your wedding meal??? Liberty North did a great job!

Our host venue was Liberty North, a beautiful banquet facility boasting over 5000 sq ft of possible event space! They can hosting weddings or events up to 500 people. Venue Coordinator, Lori, was eager to assist from the mention of the idea and it is obvious she is passionate about what she does. Her team provided a yummy buffet for attendees consisting of a mashed potato martini bar with a ton of different topping possibilities, chicken and beef skewers, shrimp cocktail, assorted Mediterranean dips with flatbreads and chips, and a hand carved roast beef on a ciabatta bun. Her staff were very friendly and accommodating which was wonderful!

Colleen and Courtney listening to Andrew of Collins Formal Wear talk about how to tie ties and following along with the step by step instructions.

The night started with a creative activity by Paintlounge, where attendees were asked to contribute to a canvas that had a speech bubble asking them to write about ‘wedding trends they <3′ followed by a venue tour, and then a session with Andrew of Collins Formal Wear (Andrew’s claim to fame is that he sold Justin Bieber his first tux for when he was going to meet Usher). Andrew was very knowledgeable about how the industry has changed over the last 20 years (people are getting biggger! I tried on a size 70 jacket!) and even more patient when it came to teaching how to tie a full windsor and a half windsor, as well as the proper way to fold a pocket square. If you are looking for assistance finding your wedding attire, give him a call at 705-735-0227 or email him barrie AT collinsformalwear.com – make sure you tell him we sent you!

Laura of Kiera’s Bridal Wreath and Liberty North Venue Coordinator Lori demonstrate to the group how you would properly lace a corset.

Laura of Kiera’s Bridal Wreath was nice enough to take some time out of her evening to come in and teach us how to properly lace a corset as well as how to bustle a wedding dress.  We hear frequently from brides ‘get so-and-so, they know how to do up my dress!’ but by the time you find ‘so-and-so’ it might be costing valuable time and increasing stress levels as everyone searches for that person.  If I know how to properly do it I can jump in confidently and make sure we stay on schedule and keep stress levels as low as possible. The other thing we learned is that my search for the permanent solution to bustles breaking doesn’t exist – and for good reason! Bustles are meant to break so they don’t tear the back of the dress! This was a great myth revealed to us and now I know that it is preferable for the bustle to break when someone steps on the dress. I carry diaper pins in the event that the bustle does break and have been searching for a better solution but I will stop looking!

Laura also suggests that if you’re coming to try on dresses to make sure you wear the appropriate undergarments. Lots of people show up naked! Not a nice way to start an appointment with your consultant. If you’re looking for dresses in the Barrie area, give Laura a call at 705-728-7537 or email at sales AT kierasbridal.com.

Remember this game as a kid? We added questions to make it more of a tool for discussion!

In order to promote group discussion – though this group was doing quite well on their own – I wrapped a box, each layer revealing a question about the wedding industry. Once we got to the last layer, the lucky person got to open the gift inside. It was a ring pop! HA! This was a great discussion that will lead to more in depth conversation about particular aspects of our industry.

Sending attendees off with ‘sweet dreams’, Caroleene Cook provided us with a two tiered wedding cake that would result in samples !

The last activity of the night involved cake. Is there a better way to end a great evening? Pumpkin spice with caramel buttercream and chocolate fondant – it was yummy. This cake had a purpose though. These days people are either skipping the cake entirely, or they are ordering JUST enough for the number of guests in attendance. The problem with this is that if your caterer doesn’t know how to properly cut the cake you might not end up with enough servings or you end up with leftover cake because they don’t understand how the baker intended on the cake to be cut. I have been in situations where it would be faster for me to cut the cake than have the caterers stress over it.

Caroleene Cook of Triple C Cakery provided this yummy creation and as a group we had to figure out, with the cake cutting guide provided how to properly cut the wedding cake. Success! Lots of happy people. If you’re looking for a wedding cake, give Caroleene a call at 705-735-4310 or email her caroleene AT sympatico.ca.

Elizabeth Johnston came in and put her magic touch on our space! She came with eggplant chair covers and a linen I loved! The lanterns and candlelight on the table made for a more intimate space for chatting! If you’re looking for a luxury designer, give EventDecorator.Com a phone call at 800-450-4789 or email at info AT eventdecorator.com .

Last but not least, thank you to Leslie of That’s Great Entertainment for removing the potential for awkward silences and playing some great tunes in the background. She always seems to be prepared for any situation where she might have to DJ – I really appreciate it! She works all over and her email is info AT thatsgreatentertainment.com or call her at 416-410-2577.

To see more photos and a video of us learning how to tie ties, pop over to my facebook page and check out the album! Make sure to LIKE our page while you’re there.

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WPIC Certifies Hard Rock Punta Cana Wedding Department

By: Tracey Manailescu

Danielle and I had the pleasure of traveling to Hard Rock Punta Cana in the Dominican Republic last week for the first time.  We got to experience this amazingly cool resort, and get to know the talented and professional ladies who run the Wedding Department.

Eight members of the Hard Rock Punta Cana Wedding Department took the WPIC certification seminar.  We are so proud and happy to welcome them to the WPIC Alumni Association.  We know that our couples will be in excellent hands and can totally recommend their services while onsite at Hard Rock Punta Cana.  We can’t wait to get to know these ladies better, within the WPIC Alumni Association.

After the training seminar we gave all of the attendees from the Wedding Department a WPIC pin.  They came back a few minutes alter with a Hard Rock pin for both of us, too.

What was really cool, was the next day, we went for a wedding site inspection of the property, and every one of them was wearing their WPIC pins! Yes, we were wearing our Hard Rock pins…

You can check out Hard Rock Hotel’s wedding packages which are designed by Colin Cowie here.

While we were onsite in DR, WPIC Alumni, Jennifer Borgh of Jennifer Borgh Events showed up for a special FAM from Air Canada Vacations with her daughter.  (Jennifer is a travel agent and wedding coordinator who specializes in destination weddings.)  We got to spend some time with them at dinner and by the pool on our last day.  Talk about an awesome coincidence!!!

A special thank you to Gina Tsirmpas (photo above), the Hard Rock Hotels – All Inclusive Collection – Director of Sales, Meetings & Incentives – Canada · Toronto, Ontario for introducing us at WPIC, to Hard Rock Hotels.  We hope to work with these great resorts for many years to come!

Cheers, ladies :)

Tracey and Danielle

 

 

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Do You Want to Plan Your Wedding or Manage it?

Written by: Alan Berg, author, professional speaker and wedding marketing consultant

With permission to post from Alan Berg and Beautiful Bride Magazine

 

 

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WPIC Tip: Respect Thy Vendors

by Danielle Andrews Sunkel

Tracey and I used to be flattered when vendors would come to us at the end of the night and say, “You are the best planners I’ve worked with!”, “You’ve changed my opinion of wedding planners.”, “You are so easy to work with!”  Now that it happens at EVERY single wedding, I have to wonder:  What the heck are others doing???

I have seen why vendors are leery, I’ve been at multi-venue sites when the drill-sergeant planners are working weddings and I have also been on the receiving end of the grateful staff who try extra hard at my wedding, because they are so happy I respect and appreciate them. ;)

There seems to be a school of thought that in order to keep order, you need to be miserable with all the staff and vendors.  I heard a famous Event Planner say at a conference recently , “No one ever got ahead by being nice.”  What complete and utter bull!

How dare anyone go into a venue and yell at the staff there!  How dare they yell at the other vendors! How dare anyone make someone else’s job miserable!  How dare anyone risk poor service for their couple!  Fear does not create better service, respect does.

Too many times I have been met with opposition before I even smile and say “Hello”, because some misguided, insecure individual has ruined that vendor’s idea of what a Wedding Planner is.  Yes, the Wedding Planner is the main representative for the couple, you are the team leader, but you are NOT their boss.  You have no right to tell them how to do their job, you make the schedule, but you do not run their business.  Every single person working at a wedding has a very important job to do on the couple’s “Most important day of their life.”  In order for the vendors and their staff to be motivated to provide great customer service, you need to represent your couple in the best possible way, by making them feel appreciated.  Let them do the job they were hired to do, so that they let you do yours.

The backlash has started to happen, venues are starting to say “No” to outside planners, others are outright banning particular planners or they are being passive aggressive and saying dates are booked up when planners call for availability.

A good wedding planner makes everyone’s job easier and enjoyable, a miserable drill sergeant makes everyone’s job more difficult and in the end hurts their couple’s experience.  If you aren’t a people person, get out of the business.  So my colleagues, smarten up and stop ruining the reputation of Wedding Planners, all you are doing is ruining your own industry.

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Tool of the Trade: Spray Paint

Inside one of our office supply closets, spray paint in various hues

by Danielle Andrews Sunkel

After spending an entire day spray painting items for a wedding shoot in Rome, I looked at all the items in our office that have seen multiple lives.

Some of the items we regularly change

Its not something we ever talk about, but spray paint is one of our essential tools of the wedding planning trade. We can change almost any item to match multiple clients’ weddings.  A wrought iron cupcake stand in our office has been black, ivory and silver.  Wood table number frames have been natural, white and ivory.  I just sprayed some bouquet memorial frames and a bouquet holder from silver to copper, and the list goes on and on.  I’ve even spray painted macaroons on a display wedding cake!

So my colleagues, the next time you look at an item and say, “If only it came in…” whip out the spray paint!

An inspiration table using some of our reincarnated items (even the little frames in the Paris sign have been sprayed)

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